Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at scaleity.group@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at scaleity.group@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at scaleity.group@gmail.com.

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it—unworn, unused, with tags attached, and in its original packaging. You’ll also need your receipt or other proof of purchase.

To initiate a return, please contact us at scaleity.group@gmail.com. 

If your return is accepted, we’ll send you a return label along with instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us at any time at scaleity.group@gmail.com.

 

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can assess and resolve the issue.

Exceptions / Items Not Eligible for Return
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate transaction.

European Union – 14-Day Cancellation Period
Regardless, you have the right to cancel or return your order within 14 days without giving a reason if the merchandise is shipped to the European Union. As described above, the item must be in the same condition in which you received it—unworn, unused, with tags attached, and in its original packaging. You’ll also need the receipt or other proof of purchase.

 

Refunds
We’ll notify you as soon as we’ve received and inspected your return and let you know whether the refund has been approved or not. If approved, you’ll receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at scaleity.group@gmail.com.